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30.08.2024
Head Of Quality Assurance Umhlanga
Umhlanga Rocks
... processes to gather actionable insights and improve agent performance.Adapt monitoring methods as the quality assurance process evolves to identify and implement improvements.Driving Innovation and Process Optimization:Continuously optimize existing processes to boost efficiency and ...
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Talksure Pty Ltd
30.08.2024
Head of Quality Assurance- (Contact Centre)
Umhlanga Rocks
... processes to gather actionable insights and improve agent performance.Adapt monitoring methods as the quality assurance process evolves to identify and implement improvements.Driving Innovation and Process Optimization:Continuously optimize existing processes to boost efficiency and ...
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Talksure Pty Ltd
17.01.2024
Quality Assurance Team Leader
Umhlanga Rocks
... productivity statistics • Monitor QA agent workload • Attendance Management • Coaching and development of QA agents. QA Monitoring • Collate and distribute reports • Lead and support investigations • Analyse and monitor sales agent trends Workflow Management • Ensure that agreed service levels ...
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Talksure Pty Ltd
17.01.2024
Outbound Sales Team Leader
Umhlanga Rocks
... Productivity Compliance Attrition We need a Team Leader who can: Motivation of the team Promote diversity within the team Assist team members with escalated queries and on the floor queries Ensure smooth implementation of new policies and procedures Report any IT related issue to the campaign ...
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Talksure Pty Ltd
23.06.2024
DSTV Insurance-Outbound Sales Agents
Umhlanga Rocks
At Talksure we are all about #wantmore . More commission, incentive bonuses and more career growth opportunities. With our commission and bonus structure, our contact centre agents earn more and can achieve more. Aiming high is easy with a good work ethic, positive attitude, great support structure ...
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Talksure Pty Ltd
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